Terms of Service & Refund Policy

Last updated on: January 15th, 2025

Brief Summary

This summary is provided for your convenience and does not replace the full terms below. Please refer to the complete terms for all details.

You must comply with these Terms of Service when using our Applications and uploading content.
You retain ownership rights to content you upload. We own or have licenses for all intellectual property rights in our original work related to our Applications.
For users on our 'Free' subscription, you grant us the right to use your uploaded content to improve our Applications and related products/services, including AI model training. This doesn't apply to paid subscriptions or enterprise customers.
We may disclose your identity to third parties claiming your content violates their intellectual property or privacy rights.
We can remove any content you post on our Applications for any reason.
We are not liable for any loss or damage you may suffer (except as required by Singapore law).
Contact us at contact@goodvibes.onetake.ai if needed.

Terms of Use
Other Applicable Terms
Who We Are & How to Contact Us
Changes to These Terms
Changes to Our Applications
Accessing Our Applications
Your Account
Intellectual Property Rights
No Reliance on Information
Limitation of Liability
Uploading Content to Our Applications
User-Generated Content on Our Applications
Malicious Use or Digital Attacks
Linking to Our Applications
Our Rights & Obligations
Applicable Law
AI Principles
Beta Services
Confidentiality
Identity
As-Is Clause
General Purpose of Agreement
Payment and Subscriptions
Refund Policy
Age Restriction
Definitions

1. Terms of Use

These terms of use (along with the documents referred to herein) outline the rules for using our websites (including subdomains) and applications through which we provide our video and audio editing and processing services, video translation, and virtual assistant (OneTake Chat) (collectively, "our Applications"), whether as a guest or a registered user. Use of our Applications includes accessing, browsing, or registering to use our Applications.

Please read these terms carefully before you start using our Applications. By using our Applications, you confirm that you accept these terms and agree to comply with them. If you do not agree to these terms, you must not use our Applications.

2. Other Applicable Terms

These terms refer to the following additional terms, which also apply to your use of our Applications:

Our Privacy Policy (https://www.onetake.ai/privacy-policy), which sets out the terms on which we process any personal data collected from you or that you provide to us. By using our Applications, you consent to such processing and warrant that all data provided by you is accurate.
Our Digital Processing Agreement (https://www.onetake.ai/digital-processing-agreement), which covers how we process personal data on behalf of our customers.
Any additional terms of sale that apply if you create a free account, paid account, or purchase any goods or services from our Applications.

3. Who We Are & How to Contact Us

OneTake Pte. Ltd. ("we", "us", or "our" in these terms) is a company registered in Singapore with registration number UEN #202335162H and has its registered office at 541 Orchard Rd, #09-01 Liat Towers, Singapore 238881.

For any questions, you can contact us at contact@goodvibes.onetake.ai. When contacting us, please provide:

A brief description of your reason for contacting us
Details of your account and/or purchase

We aim to respond within 14 days of receiving your email.

4. Changes to These Terms

We may amend these terms from time to time by updating this page. We will endeavor to notify you of any changes in advance via email (if you have provided us with your email address).

Please check these terms regularly to ensure you understand the terms that apply at that time.

5. Changes to Our Applications

We may update our Applications from time to time and may change their content at any time to reflect changes to our products/services, our users' needs, and our business priorities.

We are under no obligation to update any content on our Applications which may be out of date at any given time.

6. Accessing Our Applications

We do not guarantee that our Applications, or any content on them, will always be available or uninterrupted. We may suspend, withdraw, discontinue, or restrict the availability of all or any part of our Applications without notice, but we will try to give you reasonable notice of any suspension or withdrawal.

You are responsible for making all arrangements necessary for you to have access to our Applications and to backup any content that you have uploaded onto our Applications.

You are also responsible for ensuring that all persons who access our Applications through your internet connection are aware of these terms and other applicable terms and conditions, and that they comply with them.

7. Your Account

To use our services, we may require you to create a user account. You shall provide us with complete and truthful information.There are many waiys to create an account. The easiest is to try OneTake for free on this link:

Try OneTake for free (nocreaditcardrequired)

If you are provided with a user identification code, "Magic Link", or similar as part of our security procedures, you must treat such information as confidential. You are responsible for keeping your login details confidential and safe. You must not disclose this information to any third party.

By registering an account, you acknowledge and accept that an account registered by a bot or any automated method is not permitted, that you are only allowed to register one account, and that your account cannot be shared with any other person.

We have the right to suspend and/or terminate your access to your account and/or disable any user identification code at any time if:

In our opinion, you have failed to comply with any of these terms or any additional applicable terms
Your use of our Applications may contravene applicable laws
Your use of our Applications is, in our opinion, inappropriate, offensive, or in breach of any code of conduct we may have
The content you create, edit, or share via our Applications is, in our opinion, inappropriate, offensive, or in breach of any code of conduct we may have
In our opinion, there is or may be a need to do so as a result of legal action taken by the government or relevant authorities or otherwise

You shall not be entitled to claim damages, reimbursement, or similar for our suspension or termination of your account.

If you know or suspect that anyone other than you knows your user identification code, you must promptly change your login credentials and notify us at contact@goodvibes.onetake.ai.

You can delete your account or stop using the services at any time by contacting us directly (see Section 3. "Who we are and how to contact us"). If you are using paid services as an individual consumer, you may also want to cancel your subscription with us. Any cancellation is governed by the terms and conditions you agreed to when you purchased your subscription from us or as amended from time to time.

8. Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in original work on our Applications and in the material published on them. These works are protected by copyright laws and treaties around the world. All such rights are reserved.

You shall not access, use, or disclose our original source code, technique, algorithms, and procedures of or contained in or relating to our Applications.

You may download extracts from our Applications for your personal use and draw the attention of others to content posted on our Applications. However, you must not modify the copies of any materials you have in any way, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Applications must always be acknowledged.

You must not use any part of the content on our Applications (other than any content that you have uploaded, created, or edited on our Applications) for commercial purposes without obtaining a license to do so from us or our licensors.

Subject to your compliance with these terms, we grant you a revocable, non-exclusive, non-sublicensable, and non-transferable license to use our Applications within the scope and purposes of our Applications.

If you breach these terms, your right to use our Applications will cease immediately, and you must, at our option, return or destroy any copies of the materials you have made.

9. No Reliance on Information

The content we own on our Applications is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of our content.

Although we make reasonable efforts to update our content, we make no representations, warranties, or guarantees, whether express or implied, that our content is accurate, complete, or up-to-date.

Where our Applications contain links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

Similarly, where our Applications contain content uploaded by our users, such content is provided for your information only. Such content should not be interpreted as approval by us of any information you may obtain from them. We assume no liability over the content uploaded by our users.

10. Limitation of Liability

Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Singapore law.

To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our Applications or any content on them, whether express or implied.

We shall not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

Use of, or inability to use, our Applications; or
Use of or reliance on any content displayed on our Applications.

Please note that we shall not be liable for indirect loss or damage including:

Loss of profits, sales, business, or revenue
Business interruption
Loss of anticipated savings
Loss of business opportunity, goodwill, or reputation
Any indirect or consequential loss or damage

We shall not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our Applications or to your downloading of any content on them, or on any website linked to them.

We assume no responsibility for the content of websites linked to our Applications. Such links should not be interpreted as endorsement by us of those linked websites. We shall not be liable for any loss or damage that may arise from your use of them.

The Company does not guarantee the quality, accuracy, correctness, or validity regarding the information and content you input and share within the Application, which are your sole responsibility. You exonerate the Company from any obligations regarding the information and content you input and share within the Application, with the exception of the correctness of the collected sums from you purchasing the Subscription.

The company is not responsible for any activity committed by you that affect the rights of another Application user, person, Third Party, including copyright, logos, patents, confidential information, or any other intellectual or industrial property right. The limited warranties and obligations mentioned in this article, as well as previous articles, will not affect or damage your fundamental rights offered by the law.

11. Uploading Content to Our Applications

Whenever you make use of a feature that allows you to upload content to our Applications or to make contact with other users of our Applications, you must comply with these terms.

Any content you upload to our Applications and make publicly available shall be considered non-confidential.

You retain any ownership rights that you may have in the content you upload to our Applications and in any content that you generate as a result of using our tools.

When you upload or post content to our Applications, we need to be able to use and share that content to enable certain features in the application. As such, you grant us the following rights to use that content:

A worldwide, revocable, non-exclusive, royalty-free, transferable license to use, reproduce, and display that user-generated content in connection with the services provided by our Applications
A worldwide, revocable, non-exclusive, royalty-free, transferable license for other users or partners to use the content in accordance with the functionality of our Applications

For users on our 'Free' subscription, you grant us the following additional right:

A worldwide, non-exclusive, royalty-free, transferable right and license to use that content to develop or improve our Applications and any of our related products and services (including to train, test, and develop any relevant artificial intelligence models and/or to create, train, test, and develop new, improved, or augmented algorithms, models, model weights, etc.)

This additional right does not apply if you have a paid-for subscription (e.g., 'Starter', 'Premium', 'International', or 'Business'), nor does it apply to our enterprise customers or any of the content they provide us.

For as long as you maintain a 'Free' subscription to use our Applications, this right and license is irrevocable. If you wish to object to our use of your content in this way and to revoke this right and license, you may do so:

After you have deleted your account or upgraded to a paid-for subscription; or
At any time during the term of your 'Free' subscription, provided however, that in such cases you will no longer be permitted to use our Applications under our 'Free' subscription tier, and must either delete your account or upgrade to a paid-for subscription.

Following any objection and revocation of this license, you acknowledge that we may retain and continue to freely use any information derived from use of your content for these development and improvement purposes, which has been de-identified, anonymized, and/or aggregated in such a manner that the resultant information no longer identifies you, your content, or any other person(s).

When you upload or post content to our Applications, you confirm that you:

Have the legal right to do so, including the right and ability to grant the rights and licenses set out above (as and where applicable)
Are not prevented from doing so (for example, by any applicable law or confidentiality obligations)
Are not acting in violation of the intellectual property rights (including moral rights) of any person (which includes natural persons and body of persons corporate or unincorporate), or their right to privacy, when doing so
Have the explicit consent to do so from the people featured in your videos (or similar) and agree to supply their explicit written consent which you obtained on our request
Have the explicit consent to do so when your video (or similar) features places that require permission to be sought in order to be featured

You warrant that any such contribution by you (by uploading your content to our Applications) complies with these terms, and you will be liable to us and indemnify us for any breach of this warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

While we intend to prevent the loss of any content you upload to or create with our Applications, ultimately you are solely responsible for securing and backing up your content.

We have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Applications constitutes a violation of their intellectual property rights or their right to privacy.

We have the right to remove any posting you make on our Applications for any reason, including if your post does not comply with these terms.

When you upload or post content to our Applications, you have the options to make your content either publicly available or private, and you agree that we shall have access to your content whichever option you take. Our access and use of your content (along with that of any sub-processors) is subject to our Privacy Policy.

If you choose to make your content publicly available within our Applications, your personal data and identifier (including user ID, uploaded content, profile image, avatar, or nickname) may be made available to the general public.

12. User-Generated Content on Our Applications

Our Applications may include information and materials uploaded by other users of our Applications. These information and materials (if any) have not been verified or approved by us. The views expressed by users on our Applications do not represent our views or values.

If you wish to complain about content uploaded by any user, please contact us at contact@goodvibes.onetake.ai with the following information:

Your full name, email address, postal address, and telephone number
Who you are complaining on behalf of
Link or location of the content that you are complaining about
Details of your complaint
Your request

13. Malicious Use or Digital Attacks

You must not misuse our Applications by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to our Applications, the server on which our Applications are stored, or any server, computer, or database connected to our Applications. You must not attack our Applications via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offense under the Computer Misuse Act (Chapter 50A) of Singapore. We will report any such breach to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Applications will cease immediately.

We do not guarantee that our Applications will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs, and platform to access our Applications. You should use your own virus protection software and take security precautions where possible.

14. Linking to Our Applications

You may link to our website home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.

We reserve the right to withdraw linking permission without notice.

15. Our Rights & Obligations

We may transfer our rights and obligations under these terms to another organization. We aim to inform you in writing if this happens.

OneTake may assign this Agreement in its entirety, together with all rights and obligations hereunder, without consent of the other Party, in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets related to this Agreement.

16. Applicable Law

These terms, their subject matter, and their formation are governed by the laws of Singapore. The Courts of Singapore shall have exclusive jurisdiction over any disputes arising from these terms.

17. AI Principles

At OneTake, we believe that AI should be used to the extent that it enhances our humanity, not diminishes it. Our AI features are designed to support users, not replace them. We strive to develop and implement AI technologies that augment human capabilities, foster creativity, and promote ethical use of technology.

18. Beta Services

OneTake may make Beta Services available to Customer at no charge or at a discount, and Customer may choose to try such Beta Services in its sole discretion. Beta Services are intended for evaluation purposes and not for production use, are not supported, and may be subject to additional terms that will be presented to Customer. Beta Services are not considered "Services" under these Terms for purposes of warranties and indemnification; however, all restrictions, OneTake's reservation of rights, and Customer's obligations concerning the Service, and use of any Third Party Products shall apply equally to Customer's use of Beta Services.

Unless otherwise stated, any Beta Services trial period will expire upon the earlier of one year from the trial start date or the date otherwise specified in writing by OneTake. OneTake may discontinue Beta Services at any time in its sole discretion and may never make them generally available.

19. Confidentiality

If the Receiving Party is compelled by law, any court or law enforcement agency or authority (e.g., via a valid court order or subpoena) to disclose Confidential Information of the Disclosing Party, it shall provide the Disclosing Party with prior notice of such compelled disclosure (if legally permitted). In such case, the Customer shall reimburse OneTake for excessive costs incurred by OneTake in connection with complying with such request, including costs of attorneys for time spent retrieving, reviewing, and preparing responsive documents.

20. Identity

Accounts are non-transferable.

Except for uses that are expressly permitted (for example, in the Documentation or in an Order), Customer will not:

(i) Sell, resell, rent, lease, or otherwise distribute any portion of the Services;
(ii) Use the Services other than in accordance with the Documentation or in a manner that interferes with, unduly burdens, or disrupts the integrity, performance, or availability of the Services;
(iii) Attempt to gain unauthorized access to the Services or to OneTake's or its third party suppliers' related systems or networks;
(iv) Access any portion of the Services for the purpose of building a similar or competitive product or service, or monitor the Services for any benchmarking or competitive purpose;
(v) Introduce, disseminate, or otherwise enable any viruses, Trojan horses, spyware, worms, malware, spam, or malicious code using the Services;
(vi) Copy, modify, translate, or create a derivative work of any OneTake Property;
(vii) Reverse engineer, disassemble, or decompile any software included in the OneTake Property, except as required under applicable law;
(viii) Use the Services for crypto-mining;
(ix) Use the Services for any obscene or unlawful purpose;
(x) Submit any sensitive personal data or information to the Services (including government-issued identification numbers, financial account information, payment card information, and personal health information);
(xi) Alter, remove or violate any copyright or other intellectual property notice appearing in connection with the Services.

Customer may not access the Services if it is a direct competitor of OneTake, except with OneTake's prior written consent. In addition, Customer shall be responsible to OneTake for its Users' compliance with the terms.

21. As-Is Clause

DO NOT USE IN A NUCLEAR PLANT OR ANY ENDEAVOUR WHERE HUMAN LIVES ARE AT RISK. THIS IS ESPECIALLY TRUE OF THE TRANSLATION FEATURE.

OneTake does not promise to retain any preservations or backups of Customer Property.

22. General Purpose of Agreement

This is a Sale of Service, not Software. Subject to the payment of all applicable Fees and for the Term, OneTake hereby grants Customer a non-sublicensable, non-transferable, non-exclusive right to access and use the Services in accordance with the Terms and any Orders.

Customer grants OneTake a non-exclusive, revocable license to use Customer's trademarks and logos to identify Customer as a subscriber of the Services.

You may decide to cancel or delete your Account at any time for any reason. Similarly, we reserve the right to suspend or terminate your access to unpaid Services anytime with or without cause, in our own discretion, and with or without notice.

By using our Applications, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Feedback

If you provide feedback relating to the use, operation, performance, or functionality of our Sites, Products, or Services ("Feedback"), you hereby grant OneTake a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive right and license to exploit and commercialize such Feedback for any purpose which shall be solely and exclusively owned by OneTake. You are not entitled to any compensation or reimbursement for Feedback unless expressly agreed in writing by both parties.

23. Payment and Subscriptions

You agree to receipt of all invoices and receipts in an electronic format, which includes email. Subscription prices may change at any time.

OneTake (or its payment processor) will charge your chosen payment method (such as your credit card, debit card, PayPal account or any other methods available) for any paid Transactions, including any applicable taxes according to the tax jurisdiction in which the Transaction is taken place. In the case of failure of a charge related to your subscription, we will re-try the charge a reasonable number of times in order to avoid any dispruption to your access to the Service.

We will inform you about the price of the Subscription as you register, in the description section of the Subscription payment page. We will also inform you ahread of time of any changes made to the pricing of an existing Subscription.

Your Subscription may be suspended in case you do not pay the sums generated from the use of the Subscription.

In case of suspension of the Subscription for any reason, you will not be able to access the Service offered within the Subscription.

24. Refund Policy

We only provide our services to businesses, companies and professional users who are accessing the Services to start, grow and market their business and professional services. As a result, the EEA's regulation (and similar regulations) on withdrawal rights for individual consumers do not apply to purchases of OneTake products and services.
Except for offers where specific written terms override this Policy, all purchases of OneTake products and services benefit from a 14-day refund period; after those 14 clear days, the sale becomes final (e.g. a sale made at any time of the day on January 1st becomes final at 11:59PM the evening of January 15th).
For subscription purchases, only the first subscription payment benefits from a refund period. All future installments or re-bills of the subscription (e.g. on the second month of a monthly subscription) are immediately final.
For subscriptions which start with a trial period (eg. 7 days free trial, followed by a monthly, quarterly or yearly payment) the subscription can be cancelled at anytime during the free trial, at no cost to you, by simply logging into our payment provider's portal (through a link we provide when you sign up for the trial) and cancelling the subscription. In the case of subscriptions which start with a trial period, the first subscription payment (billed once the trial is over) is immediately final. All future installments or re-bills of the subscription (e.g. on the second month of a monthly subscription) are immediately final.
There is no prorata refund for unused subscription periods if the customer cancels their subscription before the end of its term.
Refunds will be made using the same purchasing channel (eg. credit card) used for purchase of the service.
You agree to contact OneTake prior to raising a request for a chargeback or any dispute with your bank or card issuer in relation to any Transaction.

25. Internal Access and Data Usage

Our internal team, authorized contractors, and software have access to all videos, accounts and related data in order to provide the Service, provide help with bugs or feature requests, and improve our software based on analysis of your account, videos and statistics.

26. Age Restriction

The services are only available for users above 18 years old.

27. Definitions

For the purposes of these Terms of Service:

"Client", "User", "You" and "Your" refers to you, the person using Services and accepting the Terms or, if you are accepting these terms on behalf of an entity, also to the entity.
"OneTake", "Ourselves", "Our", "We" and "Us", refer to our company, OneTake Pte. Ltd.
"Representatives" means OneTake's personnel, advisors, affiliates, agents and suppliers.
"Party", "Parties", or refers to both the Client and ourselves, or either the Client or ourselves.
"Services" refers to our video and audio editing and processing services, video translation, and virtual assistant (OneTake Chat), as well as any other services we may offer through our Applications.
"Applications" refers to our websites (including subdomains) and software applications through which we provide our Services.

Any use of the above terminology or other words in singular, plural, capitalization, and/or he/she or they are taken as interchangeable and, therefore, as referring to the same.

By using our Applications, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, including all additional clauses and policies referenced herein.

Terms of Service& Refund Policy