Privacy Policy

OneTake's privacy policy outlines how we protect your data while providing AI-powered video editing, translation, and virtual assistant services.

OneTake Pte Ltd ("OneTake", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website(s) (including subdomains of our website(s) and websites through which we make our services available) and/or our applications for mobile, tablet, desktop, browser and other smart device systems ("Applications") (regardless of where you visit it from) and use our services, and tell you about your privacy rights and how the law protects you.

By using the Applications or our services, you agree to be bound by this privacy policy and that we proceed to the processing of personal data on the terms outlined below.

The Privacy Policy last updated on: 15th of January, 2025

Please use the Glossary to understand the meaning of some of the terms used in this privacy policy.

1. Important information and who we are

Identity of the company

Name of Company: ONETAKE PTE. LTD.
UEN: 202335162H
Registered Office Address: 541 ORCHARD ROAD #09-01 LIAT TOWERS, SINGAPORE (238881), Singapore

Purpose of this privacy policy

This privacy policy aims to give you information on how OneTake collects and processes your personal data through your use of the Applications and our services, including any data you may provide through the Applications (for example, when you chat with us on our "support chat" function available through our website https://www.onetake.ai/contact), create an account with us, purchase a service or upload and edit audio or video files.

The Applications are not intended for children (individuals under 18 years old) and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Controller

OneTake Pte Ltd is the controller and responsible for your personal data, except where we process your personal data because you use our services as a result of your relationship with a customer who we supply our services to (for example, if you use our services as a result of your being our customer's employee or client). In such cases, our processing is covered by the Digital Processing Agreement.

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact our DPO, Patrice Aucagos, in the following ways:

  • Email address: contact@goodvibes.onetake.ai
    ‍    In any emails related to this Policy please, include "Privacy Policy" in the subject of the email.
  • Postal address: ONETAKE PTE. LTD., 541 Orchard Rd, #09-01 Liat Towers, Singapore 238881

You have the right to make a complaint at any time to the Personal Data Protection Commission (PDPC), Singapore's supervisory authority for data protection issues (www.pdpc.gov.sg). We would, however, appreciate the chance to deal with your concerns before you approach the PDPC so please contact us in the first instance.

All received messages will be answered within the term established by law, also taking into consideration the technical implications and timeline of implementing the received requests.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. Historic versions can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

The Applications may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave the Applications, we encourage you to read the privacy policy of every website you visit.

2. The personal data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: First and Last name
  • Contact Data: Email, Phone Number. We sometimes request a personal mailing address when we need to send you something through the mail, like a Contest Prize, or a Christmas gift for our best customers.
  • Financial Data: Last 4 numbers of credit card, expiry date and type. We do not store full credit card information, account numbers, and such detailed information. Any transaction is enacted by our Sub-processor Hotmart.
  • Transaction Data: Date and amounts of purchases, details of subscriptions.
  • Technical Data: Type of browser, events generated in-app.
  • Profile Data: User-submitted information in your "Account settings" section of our applications.
  • Usage Data
  • Marketing and Communications Data: Engagement statistics such as clicking on email links.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.

We do not consider user content (videos, audios, images or their content) Personally Identifiable Information. You agree to not include any PII inside any of the user-submitted content.

The refusal to offer the above personal data or to adhere to the OneTake AI Terms of Service will lead to the impossibility to use our services and to have continued access to the offered Services.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions in our applications.
  • Data you entered yourself on our website or provided via email.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so.

Purposes for Which We Will Use Your Personal Data

We have outlined below the ways in which we plan to use your personal data, including the types of data and the legal bases we rely on to do so:

• To register you as a new customer:

  • We use your Identity and Contact data.
  • This is necessary for the performance of a contract with you.

• To process and deliver your order:

  • We use your Identity, Contact, Financial, Transaction, and Marketing and Communications data.
  • This is necessary for the performance of a contract with you and for our legitimate interests (to recover debts due to us).
  • This includes managing payments, fees, and charges, and collecting and recovering money owed to us.

• To evidence our claims or charges when there is a dispute:

  • We use your Identity, Contact, Financial, Transaction, and Marketing and Communications data.
  • This is necessary for the performance of a contract with you and for our legitimate interests (to recover debts due to us).

• To enable you to upload and/or edit your video or audio files on the Applications:

  • We use your Identity and Profile data, and Special Categories of Personal Data.
  • This is necessary for the performance of a contract with you and based on your consent (only in relation to Special Categories of Personal Data).

• To manage our relationship with you:

  • We use your Identity, Contact, Profile, and Marketing and Communications data.
  • This is necessary for the performance of a contract with you, to comply with a legal obligation, and for our legitimate interests (to keep our records updated and to study how customers use our services).
  • This includes notifying you about changes to our terms or privacy policy and asking you to leave a review or take a survey.

• To enable you to partake in a prize draw, competition, or complete a survey:

  • We use your Identity, Contact, Profile, Usage, and Marketing and Communications data.
  • This is necessary for the performance of a contract with you and for our legitimate interests (to study how customers use our services, to develop them and grow our business).

• To administer and protect our business and the Applications:

  • We use your Identity, Contact, and Technical data.
  • This is necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise) and to comply with a legal obligation.
  • This includes troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.

• To deliver relevant content and advertisements and measure or understand the effectiveness of our advertising and marketing activities:

  • We use your Identity, Contact, Profile, Usage, Marketing and Communications, and Technical data.
  • This is necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy).

• To use data analytics to improve the Applications, services, marketing, customer relationships and experiences:

  • We use your Profile, Technical and Usage data.
  • This is necessary for our legitimate interests (to define types of customers for our services, to keep the Applications updated and relevant, to develop our business and to inform our marketing strategy).

• To develop or improve our Applications and related products and services (Development and Improvement Processing):

  • We use your Identity, Technical and Usage data from content submitted or uploaded to our Applications by users under a 'Free' subscription.
  • This is necessary for our legitimate interests (to build better products and services, develop new ones, improve features and functionality, and ensure our products and services remain state-of-the-art).
  • This includes training and developing AI models, algorithms, and related processes.

• To make suggestions and recommendations to you about services that may be of interest to you:

  • We use your Identity, Contact, Technical, Usage, Profile, and Marketing and Communications data.
  • This is necessary for our legitimate interests (to develop our services and grow our business).

OneTake Chat and Containers

OneTake AI uses a system of "containers" to allow the AI of OneTake Chat to have context about your business and provide fully customized answers, while your Intellectual Property is protected and not accessible from other OneTake Chat accounts.

Voice and Face Models

We sometimes, at the user's request only, build models of you (e.g. your voice or face features) to perform certain features (eg voice cloning for translation and dubbing). We only keep copies of models that our A.I. makes of your voice or face for the lifetime of the account and no further. The models are built or rebuilt only as needed (e.g. if you make an edit that requires generating the video anew).

Internal Access to Your Data

Our internal team, authorized contractors, and software have access to all videos, accounts and related data in order to provide the Service, provide help with bugs or feature requests, and improve our software based on analysis of your account, videos and statistics.

Marketing

You will receive marketing communications from us if you have requested information from us or purchased from us and you have not opted out of receiving marketing.

Automated decision-making

By using the Applications and/or our services, you are giving us your explicit consent to make automated decisions. If you do not consent to our making automated decisions, you must not use our Applications or services.

5. Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in the table in section 4 above.

  • Third Parties as set out in the Glossary.
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets.

6. International transfers

We may transfer your personal data to countries outside Singapore. When we do, we ensure a similar degree of protection is afforded to it by implementing safeguards.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

These security measures do not cover the personal data which You choose to communicate in online and offline public spaces.

8. Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

We will only keep Identity, Contact, Financial and Transaction data for up to 12 months after you delete your account, to fulfill our legal obligations, after which it will be deleted.

9. Your legal rights

Unless there are exceptions specifically mentioned in current, applicable laws, You have the following rights:

  • Right of access, respectively the right of obtaining a confirmation from Us that the We are processing Your personal data, as well as granting access to Your personal data, and supplying information about the ways the Your personal data is being processed.
  • Right of rectification, refers to correcting inexact personal data and/or completing incomplete personal data, without unjustified delay,
  • Right of deletion/Right to be forgotten, meaning the right to delete, without unjustified delay, Your collected personal data, in case this data is no longer necessary to fulfill the purpose for which the personal data was collected, and there is no other legal reason to process the data, the data has been illegally collected, or the data needs to be deleted to comply with legal obligations. 
  • Right to restrict the processing of personal data, which applies in the following cases:
    • (i) You contest the correctness of the personal data,
    • (ii) the personal data processing is illegal and You oppose the deletion of the personal data, requesting instead the restriction of processing of Your  personal data,
    • (iii) We no longer need Your personal data, however You request Your personal data for the recognition, exercise, or defense of a right in the legal courts,
    • (iv) You are against the processing of Your personal data during the time it is being checked that Our legitimate interests in processing personal data prevail over Your rights.
  • Right to oppose the processing of personal data, with the exception of situations in which We prove that We have legitimate reasons to process Your personal data, reasons that prevail over Your interests, rights, and freedoms, or for the recognition, exercise, or defense of a right in the legal courts. 
  • Right of portability which gives You the right to receive Your personal data , which You have provided for the purposes indicated in these Terms and conditions, in  a current, structured format, that can be automatically read, and the right to send this personal data to a different operator.

 We may process or share your data that we hold based on the following legal basis:

  • Right to complain to the Data Protection Authorities 
  • Right to legal action against the operator in case You consider that Your  rights have been violated as a result of processing Your personal data without complying with current laws.
  • Right of efficient legal action against a legal mandatory decision of a Data Protection authority aimed at You
  • Right to not be the subject of decision based solely on automated personal data processing, including profiling, that may inflict legal or any other similar effects on You, with the exceptions in which the personal data processing is necessary and permitted by law.

If You are a resident in the EEA or UK and you believe We are unlawfully processing Your personal information, You also have the right to complain to Your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If You are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

California residents specific privacy rights

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits You if You are a California resident to request and obtain from Us, once a year and free of charge, information about categories of personal information (if any) We disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which We shared personal information in the immediately preceding calendar year. If You are a California resident and would like to make such a request, please submit Your request in writing to Us using the contact information provided above.

If you wish to exercise any of the rights set out above, please contact us using the information provided at the beginning of this Policy.

10. Connected Services

We may collect and store certain information if you link your OneTake account to third-party services (such as Google Drive, Dropbox, or YouTube). Please read the privacy policy of the connected third-party service for more information.

11. Minimization of Data Collection and Processing

We pledge to collect and process as little personal data as possible. Our approach is to only collect and process data that is necessary for providing our services and improving user experience.

Glossary

  • LAWFUL BASIS
    • Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience.
    • Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
    • Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
  • THIRD PARTIES
    • Service providers acting as processors who provide IT and system administration services.
    • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
    • Regulators and other authorities acting as processors or joint controllers based in Singapore who require reporting of processing activities in certain circumstances.

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